In addition, because DevRev provides clear visibility of the entire value chain, development teams experience several advantages, including better prioritization, attribution, and overall impact. Code gets built into cloud-operated software and delivered to customers, bringing an improved understanding of customer needs to the fore as developers create new features, fix bugs, or address test regressions. Unlike competitors, DevRev’s approach bridges the gap between developers and customers through an API-first, dev-centric CRM that leverages data, design, and machine intelligence. This process takes time, as these records are siloed within the organization and can lead to customer churn before a developer can turn attention to fixing specific requests. However, current solutions are insufficient, with companies using two systems of record (internal-facing for developers and external-facing for customers), resulting in the external source feedback needing to be coded into the developer’s source. The demand for proper CRM software is at an all-time high, with the market projected to reach $145.8 billion by 2029. DevRev is a company “for developers, by developers” - harnessing the knowledge of engineers to create a system that makes enterprise software more product and customer-centric. The company’s end-to-end development platform connects creators directly with customers to help them build products, support users, and grow their businesses. Alumni Ventures portfolio company DevRev is taking advantage of the increasing need for powerful, product-led growth software.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |